Mb99 FAQ – General Q&A & Help Center Bangladesh

Under mb99's policy, each person may hold only one account. Creating multiple accounts using the same name, mobile number, or address may result in all accounts being suspended and any funds forfeited.

KYC is not immediately required to play games. However, identity verification is needed before you can make a withdrawal. Simply upload photos of the front and back of your National ID (NID) or passport, along with a selfie, to complete KYC. Verification is usually done within 24 hours.

Log in and go to Account Settings, then click "Security" or "Change Password". Enter your current password and your new password. If you've forgotten your password, Login Page use the "Forgot Password" option.

If your account is suspended, contact the mb99 support team. Ask for the reason and submit any required information to request a resolution. Accounts are typically suspended temporarily due to security concerns or policy violations.

Deposits on mb99 can be made via mobile banking, e-wallets, and direct bank transfer. On the deposit page Full details of all methods are available. Deposits are generally credited to your account instantly.

The minimum deposit on mb99 generally starts from BDT 200, though this may vary depending on the payment method. A daily maximum deposit limit also applies. Check the deposit page or contact support for the exact limits.

Withdrawals on mb99 are typically processed within 1–24 hours. Completing KYC verification can speed up the process. Mobile banking withdrawals usually take 1–4 hours. During peak times or for first-time withdrawals, it may take a little longer.

Wait 15–30 minutes first. If your balance still hasn't updated, take a screenshot of the transaction and note the transaction ID, then contact mb99 support. Our team will investigate and resolve the issue promptly.

mb99 does not charge any withdrawal fees. However, your payment provider (mobile banking or bank) may apply their own transaction fees. Check the relevant payment platform's fee policy before making a withdrawal.

New members who make their first deposit will automatically receive a welcome bonus. A minimum deposit of BDT 500 qualifies for a 100% bonus. Wagering requirements must be met before the bonus can be withdrawn. For full terms, Terms and Conditions Available on the page.

Wagering requirements mean you must place a certain number of bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 30,000 in total. Slots are generally the easiest way to clear bonus wagering.

Winnings from free spins cannot be withdrawn directly. They are first credited to your bonus balance and become withdrawable only after the relevant wagering requirements are met. Each free spin offer has its own terms and conditions.

Yes, mb99 has a referral program. Share your referral code with a friend, and once they register and make their first deposit, you'll receive a bonus. Full details of the referral program are available on the Promotions page.

mb99 offers over 500 games. The main categories are: Live Casino (roulette, blackjack, baccarat), slots (thousands of themes), Sports Betting (cricket, football, tennis), and bingo. All games are available on mobile and desktop.

The minimum bet for Sports Betting on mb99 generally starts from BDT 10. Maximum bet limits vary depending on the sport and market. On the Sports Page You'll find more details there.

Yes, mb99's Live Casino is fully mobile-friendly and works smoothly on both Android and iOS devices. For the best experience, use a stable 4G or Wi-Fi connection.

If you get disconnected during a game, the result is saved on the server. Once you reconnect, you'll return to where you left off. In live games, completed round results are automatically reflected in your account.

mb99 uses 256-bit SSL encryption. Your personal information is never shared with third parties. For full details on our privacy policy, Privacy Policy See the page.

Log in and go to Account Settings, then click the "Security" option. You'll find the option to enable 2FA there. Activate 2FA by verifying your mobile number — after that, you'll receive an OTP on your phone each time you log in.

If you notice any suspicious activity, change your password immediately and contact mb99 support. Our team will investigate and take the necessary action. You can also check your account activity log to identify any suspicious logins.

mb99 offers three ways to reach support: 1) Live Chat on the website (fastest), 2) Email: [email protected], 3) Social media channels. Live Chat is available 24/7.

Live chat responses typically take 2–5 minutes, while email support replies within 3–6 hours. For urgent issues, use live chat. All support is available in Bengali.

To get faster help from support, have these details ready: your registered mobile number or user ID, a description of the issue along with screenshots (if available), the transaction ID (for payment-related issues), and the time when the problem occurred.